6thAnnual Field Service Management India Summit 2024

While India is poised to emerge as one of the largest economies of the world, the way customers buy, and businesses sell and manage after-sales services is changing. With the recent economic trends, and new companies entering the good and services industry every day the consumer and customer's buying attitudes and behaviours are also changing. Today's buyers have become more demanding, insisting on both off-the-shelf products and more complex, customized solutions with different levels of sales support.

Customer expectations are ever increasing, and companies need to constantly be on their toes to keep up with this pace. All around the globe, companies realise that "getting closer to the customer" is crucial for growth. Both business buyers and consumers have more choices than ever before.

According to a market research study, the demand analysis of Global Field Service Management Market size & share revenue size is expected to cross around US$ 6,161.9 million by 2028 and is expanding growth at a registered CAGR of 11.7% from 2022 to 2028

Field service management is needed to reduce this gap and improve the TAT and retain valued customers. Join us, as we bring together industry leaders at the 5th Annual Field Services Management India Summit 2023. This summit will bring together top industry speakers and panellists over the two days to decode the complexities of the Field Services Industry.

THOUGHT LEADERS

Gold Partners

Silver Partner

Exhibit Partners

Conceptualized By

TOPIC HIGHLIGHTS

  • Reshaping field service for 2024 and beyond - Changes to expect in field service management and what not to miss.
  • Capturing high accuracy data, creating a digital twin, and gain real-time visibility for better decision making.
  • Discussing the best practices for work/life balance and avoid seismic shift and burnout and building a more nurturing culture.
  • The importance of full field mobility in delivering on KPIs, providing real time information, and managing significant events
  • Effective remote assistance for executing field activities - From onsite service to remote support as we move towards a hybrid world.
  • Increasing first time fix rates to boost operational efficiency and achieve higher customer satisfaction and profits increasing diagnostic accuracy and onsite efficiency

KEY TAKEAWAYS

  • Best industry use cases
  • Best practices on how to tackle the challenges faced by the industry.
  • Getting to learn from top industry experts about managing your field resources
  • Learn how to deliver best service to your customers
  • Streamlining your Field operational process and align this process with overall business strategy
  • Find out how to digitally transform your field operations.

WHO WILL YOU MEET?

Functional heads of:
  • Customer Service
  • Service Excellence
  • Field Service
  • Aftersales / Aftermarket
  • Mobile Workforce
  • Field Engineering
  • Mobility Service / Mobility Support / Technical Support
  • Field - Service & Support
  • Field - Sales & Marketing

WHY SHOULD YOU ATTEND?

  • Effective tips on how to win the digitalization challenge
  • Timeline to roll-out hybrid cloud and cognitive cloud solutions
  • Become expert in including predictive data analytics in your service lifecycle processes
  • Strategic approaches to diversify and monetize service and increase profitability
  • Best practice in adjusting to customer demands and performance expectations
  • Action plan for training a digitally-savvy and client-centric mobile workforce