9th Annual Field Service & Aftersales Summit & Awards 2027

While India is poised to emerge as one of the largest economies of the world, the way customers buy, and businesses sell and manage after-sales services is changing. Today's customers want faster, more personalised service and expect companies to deliver. Field service is no exception. Field service management is needed to reduce this gap and improve the TAT and retain valued customers.

Growing demand for real time tracking, predictive maintenance, and mobile workforce management is encouraging enterprises to deploy advanced FSM solutions. Integration of technologies such as AI, IoT, and cloud-based platforms has significantly improved scheduling accuracy, asset management, and field technician productivity. AI-powered automation is propelling the global field service management market by enabling businesses to streamline operations, reduce manual tasks, and improve customer interactions around the clock.

The India Field Service Management market was valued at USD 339.6 million in 2025 and is projected to reach USD 726.4 million by 2030, registering a CAGR of 16.4% from 2025 to 2030.

Join us, as we bring together industry leaders at the "9th Annual Field Services & Aftersales Management India Management & Awards". This summit will bring together top industry speakers and panellists to decode the complexities of the Field Services Industry.

TOPIC HIGHLIGHTS

  • From reactive to proactive; Using AI & predictive service to prevent failures
  • Right part, right place, right time; Building smarter spare parts & reverse logistics network
  • Beyond NPS; Improving customer experience through first-time-fix excellence
  • From cost centre to growth engine; Monetizing after-sales & service
  • Field service 2027; From operational function to strategic business advantage

KEY TAKEAWAYS

  • Best industry use cases
  • Best practices on how to tackle the challenges faced by the industry.
  • Getting to learn from top industry experts about managing your field resources
  • Learn how to deliver best service to your customers
  • Streamlining your Field operational process and align this process with overall business strategy
  • Find out how to digitally transform your field operations.

WHY SHOULD YOU ATTEND?

  • Effective tips on how to win the digitalization challenge
  • Timeline to roll-out hybrid cloud and cognitive cloud solutions
  • Become expert in including predictive data analytics in your service lifecycle processes
  • Strategic approaches to diversify and monetize service and increase profitability
  • Best practice in adjusting to customer demands and performance expectations
  • Action plan for training a digitally-savvy and client-centric mobile workforce

WHO WILL YOU MEET?

  • Customer Service
  • Service Excellence
  • Field Service
  • Aftersales / Aftermarket
  • Mobile Workforce
  • Field Engineering
  • Mobility Service / Mobility Support / Technical Support
  • Field - Service & Support
  • Field - Sales & Marketing

TESTIMONIALS


Attending this conference added great value with insights from experienced industry speakers. There were many learnings to implement in my company. This is an event everyone should consider.
Head Technical Service
Alcon Laboratories ( India )
I truly appreciate the efforts of INVENTICON in organizing this wonderful and interactive event. I look forward to more enlightening discussions.
Business Line Manager
Atlas Copco ( India ) Ltd.
This conference will surely help keep organizations updated on the latest trends in field service and align service strategies with market needs.
National Service Manager
Bio - Rad Laboratories India Pvt. Ltd
It serves as a great platform for field service personnel to interact and exchange ideas.
Head of Service Centre
Bruckner Group
It's always a pleasure to learn something new through INVENTICON’s platforms.
Service Head
Groupe SEB India
All partners, speakers, and delegates were knowledgeable and open to discussion.
VicePresident - Service
Livfast Batteries Pvt. Ltd
There are few platforms for field service managers to interact and learn from professionals in different industries. This seminar offers a valuable opportunity for networking and learning.
Head Field Service - South Asia
Merck Life Science Pvt. Ltd
Much-needed cross-industry interaction covering current industry trends and upcoming technologies.
Deputy General Manager
PerkinElmer
Great participation from various industries, with some of the best speakers from industrial and consumer product sectors.
DGM Services
Prince Pipes & Fittings Ltd.
Field service management topics were thoroughly covered, touching on most critical areas.
Head - Services
SKF Engineering
All speakers were knowledgeable and presented their subjects in a simple and clear way, making complex topics accessible.
Head Consumer Experience & Service
Tata Steel
The event offered strategies and case studies from elite industry experts.
AGM - Services Operations
TMEIC
Speakers provided useful case studies, sharing how they apply these principles within their own companies.
GM Services
TVS Motors Company
INVENTICON is providing a platform for field service professionals to share their diverse perspectives on the current landscape and future roadmap for field service.
Director - Service Operations
Varian Medical System
The registration process was smooth, and the event was managed very well on both days.
Global Sales Head
Zoho Corp