7thAnnual Field Service Management India Summit & Awards 2025
While India is poised to emerge as one of the largest economies of the world, the way customers buy, and businesses sell and manage after-sales services is changing. With the recent economic trends, and new companies entering the good and services industry every day the consumer and customer's buying attitudes and behaviors are also changing. Today's buyers have become more demanding, insisting on both off-the-shelf products and more complex, customized solutions with different levels of sales support.
Customer expectations are ever increasing, and companies need to constantly be on their toes to keep up with this pace. All around the globe, companies realise that "getting closer to the customer" is crucial for growth. Both business buyers and consumers have more choices than ever before.
According to a market research study, the demand analysis of Global Field Service Management Market size & share revenue size is expected to cross around US$ 6,161.9 million by 2028 and is expanding growth at a registered CAGR of 11.7% from 2022 to 2028
Field service management is needed to reduce this gap and improve the TAT and retain valued customers. Join us, as we bring together industry leaders at the 7th Annual Field Services Management India Summit 2025 This summit will bring together top industry speakers and panelists over the two days to decode the complexities of the Field Services Industry.
THOUGHT LEADERS
Arnab Baagchi
Senior Vice Presider & National Head – Customer Service
Godrej & Boyce Mfg. Co. Ltd.
Arminder Singh
General Manager – Customer Service
HPV Elevate Engineers Pvt. Ltd.
Prashant Trivedi
Business Unit Head
B. Braun Group
Rahul Kumar Pandey
Head of Customer Support
National Engineering Industries Ltd. (NBC Bearings)
Rakesh Gupta
Head - Customer Service
Panasonic Life Solutions India Pvt. Ltd.
Sanjay Shedge
Executive Director – TCS, India & COE – Emerging markets
Diversey Inc.
Uday Bhosale
Head CX & Service
Hamilton Houseware Pvt. Ltd.
Exhibit Partner
TOPIC HIGHLIGHTS
- Leveraging the power of digital transformation for field service and customer centricity & support
- Effective remote assistance for executing field activities - From onsite service to remote support as we move towards a hybrid world
- Discussing the importance of high accuracy data, creating a digital twin, and gaining real-time visibility for better decision making
- Transforming service models to meet the needs of the modern customer - Applying greater control and visibility to your field service delivery model to improve productivity
- Leveraging the subscription model for FSM - Revolutionizing revenue streams and customer engagement
- Tapping on the hidden sales force - How to empower your technicians to recommend, upgrade and upsell when in the field to improve customer retention and boost growth?
KEY TAKEAWAYS
- Best industry case studies will be discussed
- Best practices on how to tackle the challenges faced by the industry.
- Getting to learn from top industry experts about managing your field resources
- Learn how to deliver best service to your customers
- Streamlining your Field operational process and align this process with overall business strategy
- Find out how to digitally transform your field operations.
WHY SHOULD YOU ATTEND?
- Effective tips on how to win the digitalization challenge
- Timeline to roll-out hybrid cloud and cognitive cloud solutions
- Become expert in including predictive data analytics in your service lifecycle processes
- Strategic approaches to diversify and monetize service and increase profitability
- Best practice in adjusting to customer demands and performance expectations
- Action plan for training a tech-savvy and client-centric mobile workforce
WHO WILL YOU MEET?
- Customer Service
- Service Excellence
- Field Service
- Aftersales / Aftermarket
- Mobile Workforce
- Field Engineering
- Mobility Service / Mobility Support / Technical Support
- Field - Service & Support
- Field - Sales & Marketing
TESTIMONIALS